You can get the app for no cost by downloading and installing it from the Google Play Store (for Android) or the Apple App Store (for iOS).

The eSaklolo app is for emergency situations only. If you misuse the app by sending false alarms, you are breaking the eSaklolo terms of use. You may lose your access to the app or face legal consequences if you keep doing this.

Anywhere in Santiago City, Isabela.

The LGU of Santiago City operates the eSaklolo. You can use this app to get in touch with the local emergency control centers for the local police, fire, and rescue services.

The command centers are the hubs for coordinating emergency reports. They get reports from people who need help through the mobile application. The app should be used only for real emergencies, not for fake or minor ones. Otherwise, it can slow down or mess up the response for people who really need it.

The app collects various personal information from you when you sign up and sends this information to the administrators.

You can install eSaklolo on multiple devices, but only one account can be used. The previous session will be automatically logged out if you use the same account.

eSaklolo is a handy tool to contact the police or fire and rescue services quickly. You can use it when you or someone else needs help urgently, such as:

• Medical emergencies
• Dangerous situations that require police intervention (e.g., burglary, assault, gun violence, etc.)
• (Traffic) accidents
• Fires
• Severe weather hazards (e.g., floods, fallen trees, etc.)
• Lightning strikes, power outages or explosions
• Gas leaks or
• People in distress

The app can only support the English language.

We use simple and brief texts. We also add icons to help you understand better.

This chat is used to communicate with the emergency command center, the administrator, and the driver. We strongly encourage you to converse in English and/or Filipino language as well as the Ilocano dialect, as this will make communication easier.

No. Sending photos or videos during an emergency call is not a good idea. It can slow down the communication and affect the quality of the voice call. It can also pose ethical and legal problems if the images show sensitive or personal information. eSaklolo is designed to provide fast and reliable help in case of an emergency. In the future, the app may have more features to improve the service, such as allowing users to send multimedia files to the emergency control centers.

If you need to change your location on the emergency app, you can do it automatically. Just open the app and tap on the location icon. The app will detect your current location and save it for future use. This way, you can get help faster in case of an emergency.

You can enter your emergency address manually if the map does not show your location. Tap “Enter emergency address” below the map and type the street name and number and city or postal code. We will show you possible matches from the address database. Choose the right one to confirm.

You can also type your address manually if your mobile device locates you wrongly.

Yes. The app sends an SOS and opens a chat window to talk to an emergency operator.

You can also ask them to call you back on your saved number if you need more help.

Yes. If you close the app, you'll go back to the start screen. But don't worry, you can still get back to your chat with the emergency folks.

But hey, it's better to keep the app open until everything is sorted out. That way, you won't miss any messages from the emergency team and you can reply to them quickly if they need more info.

No. Emergencies should be resolved first before reporting a new one.

Yes. You can use the app to contact assistance for yourself or another person who needs it. Hit the SOS button to alert us to the situation. However, keep in mind that you must be close to one another or in a same location.

The emergency app can be used on smartphones with the following operating systems:

Android 5.0 or later

iOS 12 (minimum iPhone 5S / SE) or later

eSaklolo needs to know where you are so it can send help fast, that's why you have to turn on your location.

Sometimes, it takes a while for the app to find your exact location. So, we ask you to let the app use your location as soon as you open it. That way, we can save time and get you the right help.

The information about the emergency, chat messages with the administrators and other data related to the emergency (location, metadata, date, and time) are stored on the special emergency servers for a few days. These are in data centers with high security standards. All data is encrypted when it is sent and stored.

All optional personal information that you enter in the app (birth date, gender, health conditions, disabilities, other information) is only stored on your phone at first. When you make an emergency SOS, we only share the information with the emergency center that is needed for the specific case.

Don't worry, your emergency data is only shown to the operators who take your request. They pass on your data to the police, fire or rescue teams as needed.

The app only saves your personal info (birth date, gender, health conditions, etc.) on your phone.

We only share what's needed for each case when you request an emergency SOS.

For example, we only send your medical info to the responders if you have a health problem.

You must enter your full name during registration so that your account can be linked to your name. This makes it possible for instance to prevent or track violations of the terms of use.

You can share your health conditions with the responders in the app. This can help them get ready for your situation.

You don't have to do this if you don't want to.